Blockbuster Protection For Your Television

Available Plans
Plan Duration

The plan only covers television

Extended Warranty Features

  • Extends your manufacturer's warranty to make your Television last longer
  • Covers Malfunctions & Breakdowns
  • Free @Home Service
  • Repair or replacement guaranteed. If we cant repair it in time, you get a Free Replacement
317k

Television plans
sold

Rs. 3k

Average savings
on repair

92%

Customers satisfied
with repairs

304k

Average monthly
repair searches

Our Service Promise

?
No Questions Asked

Our acceptance rate is 99.4%.
We don’t ask any questions at the
time of raising a service request

High Quality Repairs

Only authorized service
centers and genuine
spare parts

Zero Paperwork

There are no forms to be filled or invoices to be submitted

Repair or Replacement
Guarantee

We will repair your device within
the promised timeline. If not,
you get a free replacement

Free Pick & Drop

We get your device picked,
repaired and dropped at
your doorstep

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At-Home Service

For large appliances, we send a professional technician home for repairs

Manufacturer Warranty v/s Extended Warranty

Manufacturer Warranty
Extended Warranty
Physical or liquid damage
Completely cashless
Coverage period
Typically 1st year of device life
Starts on the next day of expiry of manufacturer warranty
Free pickup & drop services
Screen & display damage
Why buy this plan
Not Applicable
With all defects and malfunctions covered, use your device for longer
Manufacturing defects & malfunctions
When to purchase
Not Applicable
Within 6 months of buying your device
Repair or replacement

How It Works:

Onsitego Advantage

  • Your device breaks or malfunctions
  • You raise a service request or
    call us at 1800 220 506
  • We get your device picked and delivered or send a technician home for repairs

Our WOW Service Philosophy

“Repair or Replacement Guarantee. No Questions Asked Policy.
Hassle-Free Service.”

On-time Service

Having a defined turnaround time for each process, our machine learning algorithms allow us to auto-approve service requests and assign the right technician for the right job.
Things break down all the time, and we're there when and where you want us.

‘No Questions Asked’
Policy

Device damaged? Just tell us and we will get into repair mode. We will not ask you questions like how, why, when or where your device was damaged.
There will be no doubts on you, the incident or the accident. We know that this is the time to act, not to interrogate! That's why our acceptance rate is highest in the industry, at 99.4%.

What 'Wow' Looks Like
for Service

Your device is your lifeline and we understand that. Our Cx experts design processes to give you, what we call, 'Wow' service to make your life easy. We take care of your device as our own. Your device’s safety is our responsibility and commitment.

Living Up to the Promise: Customer Testimonials

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Anil TyagiWe bought a Carrier AC from Croma about a year and a half ago with an extended warraty for the next 2 years. When I asked for the service, I was directed to Onsitego. My experience with Onsitego has been absolutely fantastic. I have never come across any service company which is so dedicated into providing the right service on time and with efficiency. Very very happy with Onsitego. Read More

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Vaishali KadamI had purchased a Samsung Galaxy S8 from Croma along with the Onsitego Spills & Drops Protection plan. Within a year, there was a screen damage and I contacted Onsitego. They picked my phone, repaired and returned it within 8 days. I'm happy with the Onsitego service and I highly recommend it to everyone. Read More

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Asmat ShaikhI purchased the Onsitego Extended Warranty plan with my Voltas AC from Vijay Sales. When I started facing cooling issues with my AC, Onsitego sent a professional technician home to fix it and the problem was resolved in 2 days. I love the Onsitego service and I highly recommend their extended warranty plan. Read More

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Dr. Bhakti Tunkiwala I was travelling on a trekking trip to Ladkh. My phone was in my jacket. I soon realised that the side screen of my phone had cracked. Luckily I had purchased the Onsitego Spills & Drops Protection plan along with my Samsung phone. On returning from my trip, I contacted Onsitego. My device was picked up, repaired and returned to me in mint condition in just 2 days and I didn't even have to pay anything. It's good to buy the plan for your new purchase. I was very happy with the service. Read More

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Bhavna KhannaI had purchased a Samsung J2 Pro with the Onsitego Spills & Drops Protection plan for my daughter. After a year, she accidentally dropped her phone and the body was damaged. Onsitego repaired and returned the phone in a proper condition and I didn't have to pay a single penny for repairs. If I had not to purchase the plan, I would have ended up spending nothing less than Rs 6,000 or even more. I'm very happy with the experience I had with Onsitego. Read More

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Neha AgrawalGood service..immediate action and very supportive team Read More

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GetanjaliI am happy with your service. The engineer was on time and he had good knowledge. He repaired my refrigerator properly. Read More

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Saif PathanService is very good as compared to other service providers Read More

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Manoj SinghI am happy with your overall service. The engineer's conduct was good and most importantly, he had good knowledge about water purifiers. He repaired it properly. Thank you for your service. Read More

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Mohit BajajHad a Good Experience with Onsitego, Prompt Service. Read More

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Pankaj KaushikOnsitego is a very good service provider. They give the best service every time and they also give full invoice amount refund if the product is under the onsitego plan and cannot be repaired. I will prefer to use Onsitego everytime I buy a new product. Read More

Frequently Asked Questions

What is Onsitego Extended Warranty?

Onsitego Extended Warranty replicates the warranty provided by your manufacturer for a period of up to 4 years beyond what the manufacturer provides. The plan covers all malfunctions and manufacturing defects in the device or appliance. Extended Warranty is applicablefor up to 4 additional years after the expiry of the manufacturer's warranty, depending on the plan you buy. However, the sum of the manufacturer's warranty and extended warranty should not exceed 5 years. You can buy Extended Warranty till up to 6 months after purchasing a device or appliance.

What all TVs are covered?

We cover all TVs. Starting from Plasma TV, LCD TV, LED TV, HD TV, Ultra HD TV, 3D TV. All of them, from all the major brands - Samsung, Sony, Panasonic, Vu, Onida, Micromax, Videocon, Sharp etc.

How do I raise a claim request?

Call us @ 1800220506 and share whats wrong with the TV. We will raise a request, get a brand technician at your place, get it repaired in-site. If immediate repair is not possible, we will get the TV shipped at the service workshop, get it repaired and delivered to you !

When does my warranty for the TV start?

Our Warranty plans starts on the day after the manufacturers warranty expires. If the brand warranty expires on 20 May 2016, our warranty starts on 21 May 2016, such that your TV is always covered.

Whats your international coverage policy?

We cover TVs which have been purchased only in India. We do not cover TVs purchased outside India for now.

When should I protect the TV?

NOW! Do not delay it. Ideally a extended warranty should be purchased within 3 months of buying the Television. You expect the TV to entertain you for at least 5-6 years. Start taking care of it now itself !

All About Television Repair & Maintainance

My TV light blinks but it doesn't turn on. What do I do?

While switching on the TV using the remote, if you notice that the light blinks but the screen is blank, this is an electric connection related issue. You could try disconnecting the power cord from the unit and wait for 10-15 minutes before you plug it back in. If this is just a simple electric connection problem, this should fix the issue. Read More

How can I connect my smart TV to the internet?

Smart TVs are Wi-Fi enabled. They have a wireless adapter built-in, so connecting to the internet is easy. But you need to place the router in the same room your TV is placed in. To connect to the internet, you can go to the menu button on your TV remote, choose the network settings option and set up a wireless connection. Choose the wireless network name for your home Wi-Fi. Type your Wi-Fi password using your remote and start surfing.

How can I keep screen my TV clean?

Switch off your TV while you're cleaning it, so that you can easily see the dirt or dust stuck to the TV screen or on the sides of the screen. Make sure you use a microfiber cloth for wiping off any dirt or grime. They're good for LCD screens because they don't leave lint. Also, do not put pressure on the screen, as it's delicate. Read More

I have noticed some lines on my TV screen. Why is this happening?

This problem usually occurs if there's a loose cable wiring, loose or faulty board or a damaged screen. This is a common problem in TVs and is a sign that your TV panel is failing. Try restarting your TV. If that doesn't help, turn off the TV and unplug the AC power cord (main lead). Keep it unplugged for 15 minutes and then switch on the TV to check if the issue has been resolved. Read More

I am confused between an HD TV and a 4K Ultra HD TV. Is there much of a difference?

A 4K Ultra HD TV has four times the number of pixels, or resolution, of traditional HD TVs and this means that a 4K Ultra HD TV will give you 4 times better picture clarity over current HD TV resolutions. A full HD TV, as we mentioned, has 1080 vertical columns and 1920 horizontal rows of pixels, where as in a 4K TV, the numbers are twice as much in both directions. Read More

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